Start with the modem and router. I was charged for Disney+ but it's not showing up under active subscriptions. Press the Xfinity button using your remote controller. Best Answer: Yes, you can watch Disney Plus (Disney+) on your Roku streaming devices as well as a Roku TV. Select your Profile icon in the upper right corner. You can continue using the CNN app and CNN.com (plus.cnn.com was discontinued). Clear search Before this change, all three services had been separately marketing the "Disney bundle, " which combined Disney+ and ESPN+ with Hulu's regular ad-supported or ad-free plan for $13.99 per month or $19.99 per month, respectively. Select Search Channels. @JeffTank Thanks for the inquiry. Who is charging you each month? Does the charges say they are from Roku or from Disney+? Have you tried contact No, Roku does not charge a monthly subscription or equipment fee. Select ' Apps ,' and then find ' Disney+ ' among the offered Xfinity applications. However, you'll need a newer Roku device with updated software in order to get Disney+, and some specific models are not compatible. That bundle will continue to be priced at $13.99 per month. Anyone who says otherwise is trying to scam you. Step 2: Press the star button on the remote and click on 'Remove channel' to delete the service. Choose your new plan. Search. @AL5 Thanks for the information. If you checked your Roku account online and do not see an active subscription for Disney+, you either subscribed Choose Apple ID > View Apple ID > scroll down and tap Subscriptions. @klat0n Thanks for the post. Do you have a Disney+ subscription? How are you subscribed? Are you subscribed through Roku Pay or through the chann Input your credentials and access the service. Select System. 2. *Add-ons can only be managed through Hulu.com at this time. I have the same problem and Roku wont answer the phone, there is no e-mail, and going to the on-line help is stupid and endless circle without ans I got double charged for disney plus too. I feel like I'm getting scammed. (Image credit: WhatToWatch.com) Best answer: No. Roku Premiere The Premiere may look a little different, but its basically the same as the Express except for one detail Danny, We only have 1 ROKU account and I did contact Disney. They said I had to contact ROKU because the charge on my statement reads ROKU for Di If you recently switched to a different Hulu plan or selected an add-on, you will potentially see multiple charges on your account. Review the payment details and click Submit. It may take three to five business days before the charge appears on your account. Google Play. This help content & information General Help Center experience. Roku Streaming Stick - model 3400X, 3420X, 3500X, 3600X, 3800X, 3810X. Turn them off by pressing the power button or unplug them from the power source. Accessing Disney Plus UK through the Sky Q box couldn't be simpler. I looked under my active subscriptions and none are showing for me to be able to cancel this. Your subscription automatically renews for the same monthly subscription period unless canceled prior to renewal. I bought a Disney Plus subscription and am not subscribed - Google Play Community. Subscribers to discovery+ are billed once a month, beginning on the date sign up occurred. That's it! Yup. Same problem here. Danny: quite posting here if you cant help us. There is NO help to be found online for this issue at your website! For these issues, it may be more effective for you to get help from our billing team. Plea Roku Express models 3700X, 3900X. Boot up your Sky Q box, navigate to Apps, and sign in. Danny - several of us are having the same problem. There is no help to be found in the community and your help section on-line does not have the From this moment on, you can use Disney Plus on Xfinity without limitations. Google Play Help. published November 29, 2019. Select Disney Plus from your list of subscriptions. If you have multiple Roku devices, be sure to check all of them to confirm they are linked to the same account. In any case rather than finally telling me that the issue was being had by many people they just kept telling me to ask the other side. If you no longer have access to this email, call (816) 272-8106 to speak with an agent. Jeff, I was never able to reach anyone at ROKU. I just kept getting an automated generic response. I had to do a credit card dispute. It solved The same thing is happening to me! I contacted Disney and they said it appeared I only have one subscription so there's nothing they could do. Roku Hi Sherry, So Roku ended up crediting me a couple months worth, and then I just called my credit card company and disputed all the other ones. It Same here.., I contacted the hotline and they keep telling me to call Disney+ and Disney says the same thing. Its all bs I wonder how many people will gust get ripped off if they dont challenge this. Your subscription to Disney+ remains active until the date list However, it may be a good complementary service depending on your households streaming budget and desire for additional non-fiction and reality programming. If a charge does not reference Roku in its details, it is not a charge from Roku. Please contact the company that initiated the charge, your credit card company, or your bank for more information on the charge. Once you confirm the charge is from Roku, view its details in your purchase history to learn more about the origin of the charge. Select Full Catalog to keep everything in your selection; you can select Not Now, but that will mean your rating will automatically stay at TV-14. View Deal. 1 Go to your Roku home screen and select 'Disney+' 2 Press the star button on the remote and click on 'Remove channel' to delete the service. 3 Now, go back to the home screen and use the search bar to search for Disney+ and add it back to the device. 4 Click on the 'Add Channel' button to add it back. This should fix the issue for most users. Now roku won't let me email call or anything. I was charged $6.99 for Disney+ via my credit card on 5/24/20. Roku Premiere model 4620X. Hi @Jason1974 , We appreciate you reaching out to us. Does Roku charge a monthly fee? No, Roku does not charge a monthly subscription or equipment fee. There is a one-time charge for your Roku device, which provides you with tons of free content. However, you might be charged monthly fees if you choose to add premium content from apps like Netflix or Disney+. Roku devices were one of the first two to be announced as compatible with Disney Plus (PlayStation 4 was the other one). What ever happened with your refund request? How did the double billing start? Did you one time (after subscribing to Disney) access the Disney c Roku devices were one of the first two to be announced as compatible with Disney Plus (PlayStation 4 was the other one). As long as your Roku device is capable of running the latest Roku OS version, there should be no issues with installing Disney Plus. These models include Roku 2700X, all the way up to Roku 4670X. 5. For most people, Discovery+ isnt likely a replacement for Netflix, Disney+ or even HBO Max. Discovery+ Pros and Cons. Select option 1 at the main menu for assistance with your account. Anyone who says you have to pay to activate your Roku is lying to you and probably trying to take your money. Learn more. at Disney+. $79 was tookoff my account and they didn't even ask for the 4 digit pin that I have set up for all purchases. Sign in. 12-03-2021 09:30 AM. Step 1: Go to your Roku home screen and select 'Disney+'. However, you might be charged monthly fees if you choose to add premium content from apps like Netflix or Disney+. Did you ever get a full refund? I just found out the same has been happening to me since 2019. This is why everyone says to never do the free tria While there was a bundle for Live TV, it now will have a $3/month discount, going from ($78.99/mo to $75.99/mo). @AL5 Thanks for the information. If you checked your Roku account online and do not see an active subscription for Disney+, you either subscribed Hello @quasinil Thanks for the post. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact t Begin typing Disney. There is a one-time charge for your Roku device, which provides you with tons of free content. We noticed you haven't enrolled in our Play Points program yet. DID this ever get fixed? I am having the exact issue. Roku shows Disney plus as cancelled in March 2020 but I have been charged monthly ever since. Disney Plus not working on RokuQuick and Simple Solution that works 99% of the time. The short answer here is yes! Community. As long as your Roku device is capable of running the latest Roku OS version, there should be no issues with installing Disney Plus. I got double charged for disney plus too. Now roku won't let me email call or anything. $79 was tookoff my account and they didn't even ask for the Jump to solution. Multiple or unauthorized account charges. Step 3: Now, go back to the home screen and use the search bar to search for Disney+ and add it back to the device. First, press the Home button on the Roku remote. Step 4: Click on the 'Add Channel' button to add it back. Launch Disney Plus and select ' Login .'. Roku Ultra models 4640X, 4660X. Help Center. Roku TV Pros. Roku Streaming Stick (HDMI) model 3500X. Roku's famous four streaming shortcuts lay at the bottom (for me and early versions of this remote that is Netflix, Disney Plus, Hulu and Sling TV. The Disney streaming bundle comes in two tiers. Tap Cancel Subscription and confirm your cancellation. Multiple accounts. Go to Settings/Apps & Notifications/Manage All Applications and choose Disney Plus, then Storage and Clear Data or Clear Storage and Clear Cache. Price: $24.99. Youll be asked if To check whether you have multiple accounts, verify the email associated with your Roku device is correct. Select About to view your email address. It can be joined at no cost, and you'll receive a welcome offer of 3x bonus points on every purchase for the first week. Since Hulu is offered with or without ads, you can save a few dollars but opting for the ad-supported version. You can make changes to your subscription on Hulu.com or on select Roku devices *: Open the Hulu app on your Roku device. There is no charge to activate any Roku device. Scroll and select Settings. You can contact Roku about the refund date. This is the second time that Disney has raised ESPN+ pricing, with the cost Roku Premiere+ model 4630X. Source: Nick Sutrich / Android Central (Image credit: Nick Sutrich / Android Central). Select Account > Subscription. These models include Roku 2700X, all the way up to Roku 4670X. Select Streaming Channels to open the Channel Store. Roku: CNN+ subscribers (auto-canceled): If you subscribed through Roku, you will receive a refund. Roku will also NEVER charge you an activation fee or an account creation fee. Press Home on your Roku remote. If you can't find the charge in your purchase history, it is possible you have multiple Roku accounts. Roku Express+ - model 3710X, 3910X.